13 March 2018
Financial Counselling Australia, in partnership with the State financial counselling associations, has released the 2017 Rank the Bank Reports
The national Rank the Banks survey collates the views of financial counsellors about how the banking industry is responding to customers in financial hardship.
The survey was undertaken in November 2017. Some 299 financial counsellors from every state and territory in Australia started the survey, a response rate of 31%. Similar surveys were conducted in 2013 and 2015, allowing comparisons to be drawn between all three surveys.
We also took the opportunity to ask financial counsellors to rank the hardship practices of debt collection companies and for their views on the comparative hardship responses of different industries.