Advocacy Matters

What are the Issues that SAFCA is concerned with? How do we fight for the clients of our members? Read below to see the things we are involved in.

National Energy Retail Amendment June 2018 SAFCA Ref Code RRC0017

SAFCA Report for “National Energy Retail Amendment” can be found above.


SAFCA Response to Fines Enforcement and Debt Recovery Bill 2017

AG John Rau Fines Enforcement And Debt Recovery Bill August 30 2017


SAFCA Response to DSS Discussion Paper – Future Directions of Financial Wellbeing and Capability Activity

SAFCA Response To DSS Discussion Paper FWC Activity March 2017


Notes from November 2017 FOS Consumer Group meeting

FOS Consumer Group Meeting November 2016


Electricity Prices

AER Submission January 2015

SAFCA Consortium Submission To AER Jan 2015

Oral Presentation ACT June 1 2016


Water Issues

SA Water Regulatory Business Proposal Submission

Minor And Intermediate Water And Sewerage Retailers Research And Advocacy Project Report


Legal Issues

Legislative Services Re Garnishee Orders Amendment Bill


Consumer Leases Issue

SAFCA is working with SA Legal Services Commission and the Consumer Credit Law Centre to produce a brochure / fact sheet for use by community workers around the State. This tool will assist workers in advising their clients of other, better options than consumer leases.


Financial Counselling Australia Advocacy Projects

SAFCA assists with input into the research and campaigns which FCA runs. This is often with data provided directly from our members.

One of FCA’s goals in its strategic plan is “Fair Treatment”. The focus is on issues affecting low income and vulnerable consumers. Topic areas include:

  • Bank hardship responses – particuarly finding a meaningful way to address long-term hardship
  • Basic bank accounts
  • Centrepay
  • Debt enforcement
  • Do Not Knock – see for more information
  • Income management
  • Cost of mobile phone calls to 1800/13 numbers
  • Newstart allowance – the current level traps people in poverty
  • Payday lending regulation
  • Utilities, energy and telcos – hardship policies
  • Mental health – to help our sector and stakeholders to more effectively assist clients with mental health issues