Advocacy Matters

What are the Issues that SAFCA is concerned with?

How do we fight for the clients of our members?

Read below to see the things we are involved in.

Consumer Safeguards Review

Part A Redress and Complaints Handling (telcos)

These two submissions are from FCA and participating Associations (inc SAFCA), and a separate letter from SAFCA. We are concerned about the role of the TIO into the future, with a proposal for telcos to be responsible for complaint management. SAFCA's letter emphasises the poor practice of telcos selling inappropriate devices and plans to aboriginal people living in remote areas

Electricity Prices

Water Issues

Legal Issues

Consumer Leases Issue

SAFCA is working with SA Legal Services Commission and the Consumer Credit Law Centre to produce a brochure / fact sheet for use by community workers around the State. This tool will assist workers in advising their clients of other, better options than consumer leases.

Financial Counselling Australia Advocacy Projects

SAFCA assists with input into the research and campaigns which FCA runs. This is often with data provided directly from our members.

One of FCA's goals in its strategic plan is "Fair Treatment". The focus is on issues affecting low income and vulnerable consumers.

Topic areas include:

  • Bank hardship responses particuarly finding a meaningful way to address long-term hardship
  • Basic bank accounts
  • Centrepay
  • Debt enforcement
  • Do Not Knock see for more information
  • Income management
  • Cost of mobile phone calls to 1800/13 numbers
  • Newstart allowance the current level traps people in poverty
  • Payday lending regulation
  • Utilities, energy and telcos hardship policies
  • Mental health to help our sector and stakeholders to more effectively assist clients with mental health issues



Suite 7 Wellington Centre, 2 Portrush Rd.
Payneham SA 5070