Newsletter

Consumer Rights and Protections

Under the Australian Consumer Law, goods or services bought in Australia come with automatic guarantees. These guarantees exist to protect consumers if goods are faulty or services are not satisfactory. When something you buy breaks too easily, doesn’t work or a service you are given doesn’t perform as expected, the law sets out...

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ANZ 2021 Wellbeing Survey

ANZ has released the results of its seventh financial wellbeing survey exploring the financial literacy, capability, attitudes and behaviours of Australian adults. The survey found socio-economic factors to be the most significant driver of financial wellbeing such as health, unemployment, earning potential, life stage and social supp...

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Easy ANZ Online

In response to a requested for information about how existing ANZ customers can access the ANZ app and internet banking, their Hardship Team has sourced the following links that may assist all Financial Counsellors who are assisting customers to navigate the online world.  ANZ App demos ANZ Internet Banking Guide ...

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App-alling rental rip-off exploiting struggling families

Adelaide tenants pressured to pay landlords via rental apps are being charged an extra $500 per year.  Welfare groups want a ban slapped on rent payment apps which some tenants are being forced to use at the cost of $500 a year. By law, the apps – which add around $10 a week to rental bills – can only be used if landlords and ...

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ACCAN research: Addressing telco affordability

ACCAN would like to share the second stage of our research into the communications needs of consumers on low incomes, and the effectiveness of current programs and offers provided by telcos. The research found that the programs and offers provided by telcos deliver good outcomes for consumers, and that consumers overwhelmingly prefer to receive ...

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