Professional Development 18 June
Written on the 17 June 2020 by SAFCA
Delivered by: Consumer Action Law Centre in partnership with FCA
The Telephone Counselling Skills training program has been developed for financial counsellors who assist clients over the phone as part of their work. It will provide participants with a framework to work effectively in providing assistance to clients over the phone and will involve a facilitated discussion on effective strategies for managing challenging calls.
Participants will learn how to: