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SACOSS Media Release: Connection crisis for struggling households: Telecommunications unaffordable for waged poor

Posted on 12 August 2020

Despite holding down jobs, many families are struggling with the affordability of telecommunications services, according to a report launched today by the South Australian Council of Social Service (SACOSS).

The Connectivity Costs II report, funded by the Australian Communications Consumer Action Network (ACCAN), and written in conjunction with the Australian Council of Social Service (ACOSS), Tasmanian Council of Social Service (TASCOSS) and the ACT Council of Social Service (ACTCOSS), investigates how around 250,000 Australian households whose main source of income is wages and salaries are living below the poverty line and struggling to keep up with necessary telco bills.

"Many Australian households known as 'waged poor' are not only struggling to pay their telco and other bills, but they are also facing digital exclusion due to the cost of products and services," said Ross Womersley, SACOSS CEO. "Importantly, this is a group of people who we often simply overlook because we assume that since they have employment, they are going ok. However, our study shows that as well as struggling to pay their bills they can also be faced with additional expenses, if they are required to use their personal phone and internet services for their work."

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Tags: SACOSS Telecommunications ACCAN

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