Covid-19 Responses for Customers

If you are experiencing financial hardship as a result of Covid-19 restrictions, the following links may provide some help.

If you need to speak to a Financial Counsellor, please call the National Debt Helpline on 1800 007 007. 

Banks and Utility companies are issuing updates regularly. If you are struggling to pay a loan, or a bill, contact the company directly and ask to speak to someone in the Financial Hardship department. You may be able to negotiate a payment arrangement, or ask for a moratorium (a payment breather).

The Centrelink website has information about payments you may be entitled to. Claims can be made online, using your MyGov login. For more information, go to  https://www.servicesaustralia.gov.au/

For free and general advice on managing your money during these difficult times, visit the Moneysmart website. This site has information on how to manage on a small income, where to get urgent help with money, and what to do when you are having problems with your bills. For more information, go to https://moneysmart.gov.au/

 

Latest News

30 April 2020
Please see below an extract from the House of Assembly Hansard from yesterday: Small Amount Credit Contracts The Hon. V.A. CHAPMAN (BraggDeputy Premier, Attorney-General) (15:25): I rise today to raise an issue regarding the effects on constituents in all our electorates of payday lending a...
19 March 2020
Telstra, Optus and Vodafone have responded to the challenges presented by Covid-19, including extra data in some cases, but also challenges faced by the Telco companies where there are restrictions on their own staff: Telstra From the Telstra Specialised Assistance team: Dear community co...
16 March 2020
Fact Sheet Support for people affected by COVID-19 The Government is supporting people during the impact of COVID-19 through the social security system and through programs delivered by the Department of Social Services. One-Off Economic Support Payment The Government will provide a one-o...

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