Covid-19 Responses for Customers

If you are experiencing financial hardship as a result of Covid-19 restrictions, the following links may provide some help.

If you need to speak to a Financial Counsellor, please call the National Debt Helpline on 1800 007 007. 

Banks and Utility companies are issuing updates regularly. If you are struggling to pay a loan, or a bill, contact the company directly and ask to speak to someone in the Financial Hardship department. You may be able to negotiate a payment arrangement, or ask for a moratorium (a payment breather).

The Centrelink website has information about payments you may be entitled to. Claims can be made online, using your MyGov login. For more information, go to

For free and general advice on managing your money during these difficult times, visit the Moneysmart website. This site has information on how to manage on a small income, where to get urgent help with money, and what to do when you are having problems with your bills. For more information, go to


Latest News

12 August 2020
Despite holding down jobs, many families are struggling with the affordability of telecommunications services, according to a report launched today by the South Australian Council of Social Service (SACOSS). The Connectivity Costs II report, funded by the Australian Communications Consumer Ac...
11 August 2020
SAFCA has made a submission to the Australian Energy Regulator (AER) on proposed gas prices in South Australia for the years 2021 2026. AGN is the network distributor of gas in SA and network charges account for approximately 50% of customers' bills.  In the Paper we also make com...
10 August 2020
  Joint Submission from the Financial Counselling Sector re ASIC Consultation Paper 330 Using the product intervention power: Continuing credit contracts   The financial counselling sector supports ASIC using its product intervention power to impose a total cost cap in relati...


Suite 7 Wellington Centre, 2 Portrush Rd.
Payneham SA 5070