Covid-19 Responses for Customers

If you are experiencing financial hardship as a result of Covid-19 restrictions, the following links may provide some help.

If you need to speak to a Financial Counsellor, please call the National Debt Helpline on 1800 007 007. 

Banks and Utility companies are issuing updates regularly. If you are struggling to pay a loan, or a bill, contact the company directly and ask to speak to someone in the Financial Hardship department. You may be able to negotiate a payment arrangement, or ask for a moratorium (a payment breather).

The Centrelink website has information about payments you may be entitled to. Claims can be made online, using your MyGov login. For more information, go to  https://www.servicesaustralia.gov.au/

For free and general advice on managing your money during these difficult times, visit the Moneysmart website. This site has information on how to manage on a small income, where to get urgent help with money, and what to do when you are having problems with your bills. For more information, go to https://moneysmart.gov.au/

 

Latest News

24 February 2021
Media Release Financial counsellors label increase to JobSeeker nowhere near enough Financial counsellors are disappointed with today's decision by the Federal Government to only increase JobSeeker by $50 a fortnight. "This is well below what is needed. We support a permanent and...
11 January 2021
Buy now, pay later just another form of credit FIONA GUTHRIE WANT that holiday but don't have the money in your pocket? Want that new furniture, or pair of jeans, but your bank balance is looking a bit shaky? In days gone by, many people turned to credit cards, complete with exorbita...
1 December 2020
Media Release 26th November 2020 Financial Counselling Australia has welcomed the Federal Government's response to last year's review of the coordination and funding for financial counselling services across Australia. The review, called the Countervailing Power: Review of the coo...

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