Covid-19 Responses for Customers

If you are experiencing financial hardship as a result of Covid-19 restrictions, the following links may provide some help.

If you need to speak to a Financial Counsellor, please call the National Debt Helpline on 1800 007 007. 

Banks and Utility companies are issuing updates regularly. If you are struggling to pay a loan, or a bill, contact the company directly and ask to speak to someone in the Financial Hardship department. You may be able to negotiate a payment arrangement, or ask for a moratorium (a payment breather).

The Centrelink website has information about payments you may be entitled to. Claims can be made online, using your MyGov login. For more information, go to  https://www.servicesaustralia.gov.au/

For free and general advice on managing your money during these difficult times, visit the Moneysmart website. This site has information on how to manage on a small income, where to get urgent help with money, and what to do when you are having problems with your bills. For more information, go to https://moneysmart.gov.au/

 

Latest News

13 October 2020

Media Release 7/10/2020
Financial Counselling Australia has welcomed two key announcements made last night as part of the Federal Budget. The first measure will secure the ongoing pay of financial counsellors employed by a number of charities and community organisations. The Government will ...
23 September 2020
MEDIA RELEASE CALC 22 SEPT 2020 A Senate Committee has handed down its final report on proposed reforms to payday loans and consumer leases in the National Consumer Credit Protection Amendment (Small Amount Credit Contract and Consumer Lease Reforms) Bill 2019 (No. 2), otherwise known as the ...
23 September 2020
Fiona Guthrie:   Now is the time for banks to focus on their customers financial wellbeing.

Read Fiona's opinion piece here:
 

 

SAFCA

Suite 7 Wellington Centre, 2 Portrush Rd.
Payneham SA 5070