ANZ Information Session for Financial Counsellors

ANZ information session with Financial Counsellors

Marie Andrews and Edward Tawil of the ANZ FC hardship team present:

Introductions, Including speakers backgrounds
Hardship some background (historical)
Current hardship practices & initiatives
FCE team, what ANZ are doing in this space including; Comprehensive Credit Reporting an overview of Family Violence
Escalations process at ANZ
Communication with ANZ
Questions