Financial counselling is funded by state and Federal governments to enable people in financial difficulty to access impartial, confidential and professional advice.
Financial counsellors are qualified professionals who provide information, advice and advocacy to people in financial difficulty. They can negotiate repayment arrangements with creditors, represent people in dispute and complaint resolution processes and help people understand their rights and check their eligibility for grants and payments. Their services are free.
Financial counsellors are based in not-for-profit community organisations and local government agencies. They provide their services in person or via the National Debt Helpline.