Telstra's refreshed Payment Assistance Policy

Telstra has a refreshed Payment Assistance Policy that has now replaced their Financial Hardship Policy.  We’ve made it even easier for our customers to access help when they need it.
Telstra customers can access our updated Payment Assistance Policy in even more ways. ...

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Your options to complete the new small business unit

We have collated some options for you to complete the accredited small business unit - CHCFIN010 Apply basic concepts of small business to financial counselling.

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Loss of Access to Bank Accounts

Our NT Steering Group last week discussed a topic many were facing - their clients losing access to their bank accounts ('restricted access', 'suspended transactions'); and it has been increasing in recent months. With thanks to Serena Staines and staff from NT Legal Aid Commission for undertaking ...

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A message from Way Forward

As Australia begins to open its borders ahead of the holidays, we know many are still struggling to make ends meet. Way Forward is preparing for increased need for their service when payment moratoriums lift and many people confront further economic uncertainty this Christmas and beyond.  Financial counsellors are a critical comp...

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Working while remote NT communities are locked down

The NT recently experienced their first outbreak of COVID-19 in a number of remote communities surrounding Katherine— otherwise known as The Big Rivers region. The communities affected were Robinson River, Binjari, Rockhole and Lajamanu. Binjari and Rockhole went into ‘hard lockdown’ for over a week, meaning residents where not...

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