Financial counsellors can look at their client's financial situation and identify which debts are priorities and create a detailed budget customised to each unique financial situation.
With their extensive knowledge of how the credit reporting system works and their client's rights, responsibilities and eligibility under the National Credit Code, they can help their clients apply for a hardship variation and support them to receive their proper entitlements. They can also help their clients understand how they are protected under law and what to do if they are subject to unacceptable behaviour by organisations chasing payment.
Financial counsellors act for their clients who always retain control. They will explain all options but it is up to the client make decisions about how to manage their situation with the advice they've been given.
If their client no longer wants to, or is no longer able to, deal with their creditors, financial counsellors can act as their advocate in negotiations and represent them in dispute and complaint resolution processes.
Financial counsellors are based in not-for-profit social service settings, which enables them to refer their clients to support services for issues such as mental health, domestic and family violence, gambling and substance abuse that the client may also be experiencing.