We support our members to achieve the best possible outcomes for financially vulnerable people and support the financial counselling sector to adopt and maintain best practice through casework, advocacy and law reform.
We do this by:
- Providing our members with relevant, up-to-date information and professional development to assist them to meet their ongoing requirements and allow their employing agencies to hold an ASIC Licence Exemption.
- Advocating for a fairer marketplace, to increase access to financial counselling, and to improve hardship processes for people in financial difficulty by meeting regularly with government and industry. Through our relationship with Financial Counselling Australia and other state bodies, we are often able to resolve issues and reach consensus on how hardship provisions and how communication with the sector should occur.
- Advocating for the continued funding and expansion of financial counselling to enable financially vulnerable people to receive free financial counselling services.