To do this, this we work cooperatively with industry, regulators and government across a range of policy areas including credit laws, gambling, bankruptcy, consumer law and dispute resolution. We meet with banks, utilities, telcos, insurance companies and debt collectors to discuss their responses to people experiencing financial hardship. We also provide policy input to state and national regulators, including ASIC and the ACCC, as well as ombudsmen schemes and Centrelink.
- Policy and legislation submissions
- A day in the life