ACCAN research: Addressing telco affordability
Written on the 24 November 2021
ACCAN would like to share the second stage of our research into the communications needs of consumers on low incomes, and the effectiveness of current programs and offers provided by telcos. The research found that the programs and offers provided by telcos deliver good outcomes for consumers, and that consumers overwhelmingly prefer to receive affordability assistance directly through their telcos via discounts and concessions. Other findings were:
The research and ACCAN’s analysis is available on our website and is also attached for your reference. Should you have any questions about the research or our analysis please let us know, as we’d be happy to arrange a time to discuss it with you in more detail.