ACMA - Financial Counsellor insights on telco financial hardship programs
Written on the 23 September 2020 by SAFCA
Would you like to have your say about telco financial hardship programs by participating in research for the ACMA?
The Australian Communications and Media Authority (the ACMA), an independent Commonwealth statutory authority that regulates telcos in Australia, will be conducting one-on-one research interviews by phone with financial counsellors around Australia.
This research will assist in providing insights into telco financial hardship programs and how they are working for financial counsellors and their clients. They are keen to hear a range of experiences and views, and your suggestions. Those who complete an interview will be given a $100 e-gift card to compensate for their time.
There is no required knowledge and there are no wrong answers!
They are keen to hear a range of experiences and views.
It will all be confidential and the information you provide will only be used by the ACMA to help provide some real-life examples to complement the information collected from telcos on financial hardship.
The interviews will be conducted by phone between late September and early October 2020, by ACMA Senior Researcher Karen Chesterton.
Interviews will be scheduled at a time convenient to you and are expected to take around 45 minutes. In addition to the $100 e-gift card, the ACMA will cover the cost of the phone call.
During the interview you will be asked your views on telco financial hardship programs policies how they work for you and your clients, and any suggestions you have for improvements.
The ACMA will publish a short snapshot report with a range of views and examples included so that it adds some real-life experiences to the data they collect.
It will all be de-identified and completely anonymous. The ACMA will not report any of your details, or your clients, and will not hand them over to the telcos or any other organisation. It all complies with the Privacy Act.