AER's Standby Statement of Expectations for energy businesses now in effect in South Australia
Written on the 21 July 2021 by Kathie Standen, AERThe Australian Energy Rettailer's standby Statement of Expectations of energy businesses (the three standby principles) is now in effect for residential and small business energy customers in South Australia. We expect energy businesses to apply the standby principles while the current stay-at-home orders are in place, and for a period of two weeks after this. We will confirm the end date over the coming weeks.
The AER expects energy businesses to adhere to the following three temporary standby principles, beyond the law and rules, to support these consumers during this period:
Should you have any questions, please contact General Manager of Strategic Policy and Energy Systems Innovation, Mark Feather at firstname.lastname@example.org or on 03 9290 6958, or Director of Consumer Policy, Bronwen Jennings at email@example.com or on 03 9658 6417.
Author:Kathie Standen, AER