As part of our Employee Assistance Program (EAP) package for the sector, we receive wellbeing resources that are available for your use.
This newsletter focusses on effective listening, which is a major part of communication.
Being present, putting down your phone and giving someone your undivided attention is easier said than done. Yet it's fundamental in gaining understanding, having meaningful conversations and establishing connections.
As a valued supporter of the StepUP program, I am writing to share with you the news that it will cease operation from 30th June 2021.
Good Shepherdand NAB createdStepUPin 2004 to provide fair and affordable small loans to purchase a car for people living on low incomes.Since then, the program has worked with Federal and State governments, Good Money stores and communityorganisations nationally to deliver over 23,000 loans to the value of more than $68 million.
The success of StepUP has been built on responding to the needs of clients. It is through this lens that we have reviewed the program and concluded that the opportunity exists to create greater reach and improved product design. Good Shepherd and NAB are currently working on a NILs product to replace StepUP. This new product will have a greater range of benefits to support people with the purchase of motor vehicles. Information about the pilot program for the new NILs will be communicated in due course.
StepUP applications will continue to be accepted and approved until 31 March2021, to allow loans to be drawn down before 30 June 2021. There will be no impact to existingStepUPcustomers, and they will continue to repay their loans and receive support from NAB if they face difficulties making repayments. As StepUP activity winds down, staff will re-direct their services to our No Interest Loans (NILs) provision.
Once again I would like to extend a deep appreciation for your support of the StepUP program to date.
If you have any questions, please don't hesitate to contact me.