Consumer Rights and Protections
Written on the 6 December 2021 by Legal Services Commission of South Australia
Under the Australian Consumer Law, goods or services bought in Australia come with automatic guarantees. These guarantees exist to protect consumers if goods are faulty or services are not satisfactory. When something you buy breaks too easily, doesn’t work or a service you are given doesn’t perform as expected, the law sets out your rights.
If the problem is major, you can ask the supplier to repair the goods, give you a refund of the money you paid for them, or a replacement. If the problem can easily be fixed you may not get a refund or a replacement. If services are not satisfactory, you can ask for the service to be done again. If the problem with the service caused other problems, like personal injury, get legal advice quickly.
The Legal Services Commission provides free legal advice and minor assistance through its telephone advice line and face-to-face appointments.
Legal Help Line 1300 366 424, Open Monday to Friday 9am to 4.30pm
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Author:Legal Services Commission of South Australia