Industry updates - 29/7/2020

Written on the 30 July 2020 by SAFCA

Telstra Staff changes

Hi All,

May I formally introduce myself as Crystal's replacement while she is on parental leave until August 2021.

Crystal has given me a detailed handover and I hope that I will be able to virtually meet most of you soon.

I promise to continue the good work and be here to support you and offer as much assistance to your clients as we can over the coming year.

Please do not hesitate to reach out as you need to and particularly during these challenging times.

Best regards
Michelle Heuer
Vulnerability Lead | Complaints and Vulnerability
Sales and Service, Consumer and Small Business

M   0448 424 382

Commonwealth Bank funding ICAN Learn scholarships

ICAN Learn would like to thank the Commonwealth Bank of Australia's (CBA) ongoing commitment and continued partnership with ICAN to support diversity, by building the representation of Indigenous and Multicultural financial counsellors within the broader financial counselling sector.

The three-year CBA sponsorship agreement will see two place-based Diploma of Financial Counselling Scholarship programs delivered, commencing in February 2021.

This is a fantastic opportunity to receive a free diploma qualification worth $8,000 in a supported learning environment.

There are 14 Indigenous and up to 24 Multicultural scholarships on offer so be quick!

For more information please contact

National Australia Bank

NAB has published a new guide "Regulatory framework for financial hardship assistance requested through representatives".

The guide lists ways to collaborate with customer in financial hardship Regulation.

What can a Registered financial counsellor or ACL holder do. What can an unlicensed provider do?

Read more




15-17 Glynburn Road
Glynde SA 5070