Ombudsman Service Updates

Written on the 3 June 2020 by SAFCA

Energy and Water Ombudsman South Australia (EWOSA)

Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.

In the first instance, you should contact your supplier and give them the chance to resolve the complaint directly.

If you cannot resolve your dispute directly with your supplier, gather your notes together, decide what you are seeking and detail your attempts to resolve the complaint so far. Submit your complaint to us, and we will try to help you resolve it.

Helping South Australians

Energy and Water Ombudsman SA acknowledges the significant impact on the community of COVID-19 across South Australia and our deepest sympathies are with all in our global community at this time.

Australian Financial Complaints Authority (AFCA)

Coronavirus (COVID-19) pandemic - support hub

Significant event hotline: 1800 337 444

AFCA may be able to offer support and information to individuals financially impacted by the coronavirus (COVID-19) pandemic.

The coronavirus pandemic is impacting the lives of people across Australia and AFCA is here to help where we can. Our staff are working from home and are ready to help resolve financial complaints.
How AFCA can help

If you have been financially impacted by the coronavirus pandemic, the first step is to contact your bank, insurance company or financial firm. If you are unhappy with their response to your request for assistance, AFCA can help resolve the dispute.

AFCA's role is to help you to reach an agreement with your financial firm. We are impartial and independent, and we can award compensation for loss you have suffered because of a financial firm's actions. Our decisions are legally binding on the financial firm.

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