Ombudsman Services - 29/7/2020

Written on the 30 July 2020 by SAFCA

EWOSA -  Energy and Water Ombudsman SA

Energy and Water Ombudsman SA acknowledges the significant impact on the community of COVID-19 across South Australia and our deepest sympathies are with all in our global community at this time.

TIO -  Telecommunications Industry Ombudsman

Here's what we found: investigation reveals the phone and internet problems you have been experiencing during the COVID-19 pandemic

EWOSA -  Energy and Water Ombudsman SA

Helping South Australians

Energy and Water Ombudsman SA acknowledges the significant impact on the community of COVID-19 across South Australia and our deepest sympathies are with all in our global community at this time.

In terms of energy and water supply, community members may have concerns about:

  • their current or future capacity to pay their bills, including energy and water
  • a need to pause current arrangements to allow them to manage other immediate needs
  • entering into a payment plan arrangement
  • a need to gain an extension on a bill due date
  • access to an Emergency Energy Payment Scheme
  • access to a hardship program.

If you have been impacted by the current situation, we strongly encourage contact with your supplier to discuss what options are available to suit your circumstances. If you have been unable to resolve the matter with your energy or water supplier, please advise one of our staff members immediately and we will assist with resolution of your complaint. We are here to help.

Customers can contact us via Freecall on 1800 665 565, online by clicking 'Live Chat' on the right of this web page, or by texting us on 0488 854 555.

https://ewosa.com.au/news/covid-19-support

TIO - Telecommunications Industry Ombudsman e-news

Here's what we found: investigation reveals the phone and internet problems you have been experiencing during the COVID-19 pandemic

The first four months of the COVID-19 pandemic saw telco call centres affected by global lockdowns.

This left some of us unable to contact our telco to report our phone or internet complaints. And our problems were worse because we all needed to remain connected in the face of lockdown measures and follow social distancing rules.

Read more

 


Author: SAFCA

SAFCA

Suite 7 Wellington Centre, 2 Portrush Rd.
Payneham SA 5070