Written on the 3 June 2020 by SAFCA

The topic of Robodebts has been in the news lately. This information is from the website and provides the facts on the progress of the Senate enquiry. You can help with this process by providing case studies to SAFCA. We have until September 2020 to provide a Submission. Send to

"On 31 July 2019, the Senate referred an inquiry into Centrelink's compliance program to the Senate Community Affairs References Committee for inquiry and report by 4 December 2019. On 18 September 2019, the Senate granted an extension of time for reporting until 25 March 2020. On 13 February 2020, the Senate granted an extension of time for reporting until 19 August 2020.

The committee intends to consider further evidence about the legality of the online compliance program, as well as the impact and implementation of recent changes to the program, in a second phase of the inquiry.

The committee intends to table an interim report in August 2020 to address evidence received to date about the operation and impact of the online compliance program.

Call for further submissions

Submissions were originally invited by 20 September 2019.

The committee is now inviting new submissions, including supplementary submissions from organisations and individuals who have already provided evidence to the inquiry, and requests that these are provided by 17 September 2020.

These new and supplementary submissions should address the existing terms of reference, however the committee is particularly interested in the following matters:

  • the legal basis of the online compliance program;
  • Services Australia's progress in implementing the changes announced in November 2019; and
  • the impact that these changes have had on individuals, the community sector and Centrelink staff."

Read more




15-17 Glynburn Road
Glynde SA 5070