Telephone Counselling

Telephone Counselling Skills

SAFCA Members only

Delivered by: Consumer Action Law Centre

The Telephone Counselling Skills training program has been developed for financial counsellors who assist clients over the phone as part of their work. It will provide participants with a framework to work effectively in providing assistance to clients over the phone and will involve a facilitated discussion on effective strategies for managing challenging calls.

Participants will learn how to:

Manage the different components of a phone call with clients

Use rapport as a strategy for managing challenging behaviours at all stages of the call

Implement some of the skills necessary for phone casework

Registrations are limited to 100, further sessions will be offered in August

Dates: Friday 26th June 11.30 am - 1.00pm and Tuesday 30th June 11.30 am - 1.00pm Melbourne time

Registration details are available in the SAFCA weekly newsletter