Newsletter

AER Annual Retail Markets Performance Report

The Australian Energy Regulator has released its Annual Retail Markets Performance Report for the 2020/21 Financial Year. You can see the full report here.  Thanks to SACOSS for providing this summary:  In SA, low-income customers pay (on average) 4.9% of their income on electricity costs. Electricity prices are highest per unit in...

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Consumer Rights and Protections

Under the Australian Consumer Law, goods or services bought in Australia come with automatic guarantees. These guarantees exist to protect consumers if goods are faulty or services are not satisfactory. When something you buy breaks too easily, doesn’t work or a service you are given doesn’t perform as expected, the law sets out...

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ANZ 2021 Wellbeing Survey

ANZ has released the results of its seventh financial wellbeing survey exploring the financial literacy, capability, attitudes and behaviours of Australian adults. The survey found socio-economic factors to be the most significant driver of financial wellbeing such as health, unemployment, earning potential, life stage and social supp...

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Easy ANZ Online

In response to a requested for information about how existing ANZ customers can access the ANZ app and internet banking, their Hardship Team has sourced the following links that may assist all Financial Counsellors who are assisting customers to navigate the online world.  ANZ App demos ANZ Internet Banking Guide ...

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App-alling rental rip-off exploiting struggling families

Adelaide tenants pressured to pay landlords via rental apps are being charged an extra $500 per year.  Welfare groups want a ban slapped on rent payment apps which some tenants are being forced to use at the cost of $500 a year. By law, the apps – which add around $10 a week to rental bills – can only be used if landlords and ...

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