Telco response to the Covid-19 challenges

Posted on 19 March 2020
Telstra, Optus and Vodafone have responded to the challenges presented by Covid-19, including extra data in some cases, but also challenges faced by the Telco companies where there are restrictions on their own staff: Telstra From the Telstra Specialised Assistance team: Dear community colleagues, We may be unable to take your phone call Due to increased containment measures announced by the Philippines Government this week, Telstra's contact centre workforce capacity has been...
Posted in: SAFCA Corona Virus COVID-19 Phone Telstra Optus Vodafone Internet data  

DSS Factsheet - Support for people affected by COVID-19

Posted by SAFCA on 16 March 2020
Fact Sheet Support for people affected by COVID-19 The Government is supporting people during the impact of COVID-19 through the social security system and through programs delivered by the Department of Social Services. One-Off Economic Support Payment The Government will provide a one-off payment of $750 to approximately 6.5 million Social Security and Veterans' income support recipients, Farm Household Allowance (FHA) recipients, Family Tax Benefit (FTB) recipients and holders ...
Posted in: SAFCA Corona Virus COVID-19 DSS  

Volunteer Firefighters' Financial Support Program

Posted by SAFCA on 20 February 2020
22 January 2020 The SA Government is administering the Commonwealth Government's Volunteer Firefighters' Financial Support Program, which is designed to help volunteer firefighters and SES volunteers who have put time into volunteering in the current fire season, and have incurred a financial cost. The program will provide payments to eligible volunteer firefighters and SES volunteers who are self-employed or employed by small and medium businesses, and have lost income. Payme...
Posted in: SAFCA Bushfire Firefighters  

Bushfire Financial Hardship information

Posted by SAFCA on 19 February 2020
Details of Organisations providing financial assistance to customers affected by the bushfires Please note: This information is public but has been compiled to assist financial counsellors and financial capability workers in their work with bushfire affected clients. In this version you will find information from: Banks: ANZ, NAB, Commonwealth Bank, NAB, Beyond Bank , Bendigo Bank and Westpac Telcos: Telstra, Optus, Vodafone Energy: AGL, Simply Energy, Energy Australia, Origin
Posted in: SAFCA Bushfire  

Telstra to buy back debt of remote customers 'ripped off' by unaffordable plans

Posted by SAFCA on 21 November 2019
Telstra has pledged to buy back thousands of dollars in debt, improve credit checks, and discipline staff in an effort to rebuild trust with vulnerable customers who feel ripped off. The telco has embarked on changes to its sales practices amid an investigation by the Australian Competition and Consumer Commission (ACCC) and mounting public scrutiny. Senior executives made the announcement during an unexpected trip to Western Australia's far north, a region where some believe thousa...
Posted in: SAFCA  


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